Meet The Team - Director of Operations and HR

19 February 2021
In this weeks Meet the Team we talk to Charlotte -  our director of operations and HR. We ask Charlotte about the impact the pandemic has had on her role and what she loves most about working at Intamarque.

What is your job role at Intamarque?
I’m the Director of Operations and HR at Intamarque and have been with the Company for eight years.

My role at Intamarque is to work collaboratively with all departments to ensure efficiency across the entire business and that we are offering a first class service to our customers. I am also responsible for the implementation of new IT software to ensure that we are running a slick and efficient operation on a daily basis.

Tell us about a typical day in your job – has this been impacted by the pandemic?
I honestly don’t think there is a typical day in the life of anyone in Operations or HR and that’s why I love what I do. My role is very varied on a day to day basis and I can be dealing with a number of operational challenges at once. I am super organised and can’t be anywhere without my ‘to do’ lists, I love nothing more than having everything ticked off at the end of each day.

I spend a lot of my time working with various members of the team or full departments to identify how we can improve, processes and procedures and how best to achieve this, through IT or extra training.
 
Having everyone working from home is really the only impact that the pandemic has had on my role. I enjoy face to face communication so it has been difficult to adjust to only phone and zoom calls.

What do you love most about your job?
I absolutely love the variety that my role offers me day to day. I love the challenge that every day brings and working with the great members of staff that we have here within the office and warehouse.

Why should a prospective customer choose Intamarque?

We take pride in offering the best service we can to our customers and we like to build up loyal relationships. We will have someone available at each step of your order to take any questions – our sales reps are even available via WhatsApp to make it even easier for customers to get in touch.

When you were a child what did you want to be when you grew up?

When I was younger I wanted to be a detective in the Police. I have always been super inquisitive and like to understand everything. I also liked the idea of bringing people to justice for doing wrong.

What do you enjoy doing when you’re not at work?
Outside of work I am kept very busy by my three year old son. We spend a lot of time walking and visiting local parks. I am very close with my family and friends so at the moment we like to keep in touch via Zoom calls. On the rare occasion that I do get some ‘me’ time I enjoy cooking, reading and listening to music.
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